It is evident that having a negative review can drive potential customers away. So every entrepreneur will want to remove these comments from their site. This is mainly to maintain the brand’s reputation, whether it’s for business reputation management or doctor reputation management. Everyone requires a review removal process.
Guide To Remove Google Reviews Permanently
If you are making a digital presence online and want to delete a negative comment, you can find it difficult. This is because Google does not provide a simple delete option, so you need to follow the following step. However, it is always easy to take the service from google negative review removal services for this job.
1st Method: Win The Customer’s Trust Back Again And Then Ask To Delete The Review
To reduce negative comments, one of the things you can do is solve the problem that the customer is having.
Whenever you see a negative review, the first thing you must do is respond to him/her. By addressing their problem, you are assuring them that you are there to solve them. This increases your chance of being successful in taking down the comment to many folds. Also, be sure to thank the customer for sharing their thought or problem.
- Reach Out Email
After solving the problem, send a reach-out email to the respective buyer asking if the problem was solved or not and if there is any other thing that you can do. And after you have won them over, you have got your chance to request them to take down the comment.
- Ask To Edit Or Delete The Negative Comment
Once you have successfully won your customer’s heart, you can now ask them to delete or edit the negative comment they have posted.
2nd Method: When The Customer Is Fake, You Can Ask Google For Help
Even though it is not very common to get a fake negative review. But sadly it is possible and to remove bad reviews like this you can take these following steps:
- Flag the review
When you know the comment is violating google review policy, you can flag it and ask google to delete it. For this, you have to:
- Sign-in in Google My Business.
- Select your business location and click the review option
- Find the particular review you want to flag, click the three-dot icon, and then Flag as inappropriate.
The comment will be flagged successfully.
- Speed the process
For speeding the process, you can follow the steps below:
- Go on Google My Business, scroll down the menu, and click the support option.
- Beneath it, look for Contact Us and select the Need More Help option.
- Click Customer Reviews and Photos > Manage customer Reviews.
- Lastly, choose among the three options of contact: request chat, request call back and email support.
By following the above steps, you can make sure that the negative comments do not appear on your site. However, you can always take the help of google review removal service providers. They help a business to maintain its image by deleting negative reviews for them.